FAQ

1. What's it all about?  2. So I can send you my want list?  3. What is obi and why it is important?  4. What makes Japanese pressings so special? 5. I know someone collecting mostly Japanese CDs. Can you tell me, why? 6. Do you trade? 7. Do you sell original CDs or copies?  8. Do you sell new or used CDs? Do you have any grading for used items? 9. How to use "search" tool in a most effective way? How can I see your whole inventory? 10. Do you have multiple copies of your products? Can I order more than one copy?  11. Some items are called "pre-release promo". What does it mean? 12. How can I pay for your products?  13. How long does it take to receive my order? 14. Japan is very far. Is shipping expensive?  15. How should I place an order? 16. What is your return policy?  17. Do you provide discounts?  18. I don't receive order notification e-mails. What is the problem?    1. What's it all about?  We are a team of rock music collectors with over 20 years experience. And this site is a place  where we meet other collectors from all over the world. Spending a lot of time searching  deleted (BUT NOT FORGOTTEN!) compact discs, we always look for an opportunity to find  something for our fellow collectors. 2. So I can send you my want list?  Yes - if you look for something made in Japan. Japanese releases have always been highly sought  after collectibles, and you can use our experience to track down something you have always wanted  to have. We'll be happy to find those items you dream of! You can use Contact Us form for this purpose. Please mention the artist, album title, acceptable condition and target price. Please specify if obi is  important.  3. What is obi and why it is important?  It is a paper strip running down the side of CDs (and LPs) that are pressed in Japan. It usually contains a brief information about the item. The word "obi" goes for a traditional kimono belt. Most people  consider obi as a part of the package and throw it out. That's why serious collectors prefer CDs with  obi strips intact - they are quite rare. But most people believe that it's the music that matters.  4. What makes Japanese pressings so special? Very high quality. Most Japanese CDs sound much better than American or European releases. Many Japanese originals sound even better than recent remasters, believe it or not. Printing quality is also superior. Add obi strips that make Japanese stuff so unique. Lyrics come with most CDs. Lots of limited editions that come with extras - expanded photo booklets, stickers, post cards etc.  5. I know someone collecting mostly Japanese CDs. Can you tell me, why? Same reasons. Limited quantity Japanese press. Superior quality in mastering and the packaging. Another  major factor is that Japanese CDs quickly go out of print and become extremely hard to find. And Japanese releases always cost a lot so collecting it may be considered as a wise investment, too!  6. Do you trade?  Basically, we don't. We have literally thousands CDs in our collections. But if you offer really quality stuff, we  are always open. Needless to say that we prefer Japanese CDs.  7. Do you sell original CDs or copies?  We sell only original, factory pressed CDs. No duplicated copies are offered. We do not sell CDs with drill  holes, cut-outs or simply in poor condition. Please do not  ask us to burn CD-R copies or make MP3's for you. It kills music and rips off musicians.  8. Do you sell new or used CDs? Do you have any grading for used items? We offer both new and used CDs. You will understand it from an item's description. We use standard  grading system. Please refer to our "Terms and Conditions" section for details. 9. How to use "search" tool in a most effective way? How can I see your whole inventory? You can search by artist, album title, label, year - whatever. For example, if you need to get a list of indies  we offer, simply put the word "indie" (without commas) into the search field.  To see the whole inventory,  please browse by sections - just click on Main catalogue button and then choose a category you want.     10. Do you have multiple copies of your products? Can I order more than one copy?  In print CDs are available in multiple quantities. Out of print CDs are sold on a first come first served basis  since the stocks are limited. If you need more than one copy of one title, please send us an inquiry. 11. Some items are called "pre-release promo". What does it mean? Pre-release promo is usually a CD album pressed in few hundred copies in 1-3 months before main  production, for promotion. Japanese promos come with full track listings, original running time/running order,  full cover art (front and back inserts, inlays etc), obi strip - exactly as a regular CD does. The only difference  is a special sticker on the back insert or on obi strip and writing "sample" around disc center. Pre-release  promos are always top-notch collectibles, because they are even more original than originals. Sometime  main production doesn't begin due to some serious circumstances while small batch of promos is already out!  12. How can I pay for your products?  Most payments are being made by PayPal. Please read "Terms and Conditions" for further details. 13. How long does it take to receive my order? That depends on shipping method you choose. We ship internationally by air mail within 1-7 business  days. It takes 10-14 days to most destinations. EMS Express mail takes 3-5 days.  14. Is shipping expensive?  We offer three shipping options - air small packet, registered air mail and EMS Express (fees vary depending on weight and destination) for those who want to get their orders fast. When you add items to your shopping cart, you may check postage and choose from these shipping methods. 15. How should I place an order? Please refer to our "Terms and Conditions" section for details. But first of all you need to open an account with us. Free of charge, of course.  16. What is your return policy?  Please refer to our "Terms and Conditions" section for details. Basically, we only accept returns of the items  sent by mistake or found to be defective. 17. Do you provide discounts?  Sorry, we don't offer any discounts.    18. I don't receive order notification e-mails. What is the problem?   We send tons of e-mails daily and are having no problems. With spam as an epidemic, spam filters are getting more strict and most likely to blame. To solve this problem, add (or have your ISP add) deleted-but-not-forgotten.com to your spam filter's white list. If you still are not receiving e-mails, try using a different e-mail address (on a different mail server). If this still fails, the only thing left is to sign into DBNF site and check for orders status manually.       To the top